Privacy Policy

 Sending confirmation and documentation of the reservation made.
 In the event of providing consent to do so, the sending of commercial communications by U Hotel.
 In the event of giving consent to do so, for the recovery of the search made.

 To manage the making of “Tailor-made budgets” reservations for groups and incentives.
 In order to better meet your expectations and increase the degree of satisfaction in order to congratulate you on your anniversary.
2.2. When you contact us to manage your booking:
 To manage requests for access, modification or cancellation of your booking requested by the user to U HOTELES through “Manage my booking”, through our Call Centre or with direct contact with the hotel (Telephone or email).
 Other data provided by the User in the open fields of the forms available on the Website (comments field only for preferences in the destination and hotel selected: type of room, wishes,…).
 Forwarding the reply to the request made to U HOTELES.
 Access to the booking via the locator, e-mail and hotel (Booking management).
 Access to the reservation through the guest’s details and e-mail.

2.3. When you interact with us on social media:

Manage the publication of your comments in the community spaces on Facebook, Instagram, twitter, Pinterest, YouTube and WeChat, Weibo, Youku both in the public space or in direct messages that you may have sent us.

 In the event that you consent to this, the sending of commercial communications by U Hotels.
 In the event that this is necessary, to check the content of users’ comments and, where appropriate, to delete those whose content does not comply with the conditions applicable to this privacy statement.
2.4. When you request a quote for weddings:  Manage the completion of the reservations requested by the user through web reservations, mobile devices, through our Call Centre or direct contact with the hotel (telephone or email).
 Sending confirmation and documentation of the reservation made.
 In the event of consent being given, the sending of commercial communications by U Hotels.
2.5. When you contact us to inform us of an incident or complaint.
 Manage your request and its resolution through our Data Protection Department.

2.6 When you interact with us as a professional travel agent in U HOTELES.
 As a company and/or agent manage real-time bookings at any U Hotels hotel.

2.7. When you interact with us through our website, social networks or any of the communication channels of U Hotels:
 Carrying out market analysis. In order to be able to provide its users with more personalised services, it will draw up profiles based on data extracted from the sales made to its users, as well as according to tourist preferences, travel history, etc. The data used in these profiles may have been obtained both from the information generated by the user in the hotel in which he/she has stayed, and from external sources (for example: internet, social networks) and from the interaction of the user in the communication channels that U Hotel makes available to him/her. This information is very useful for UHotel in order to offer its users personalised products according to their commercial interests shown in the use of the services offered in the hotels, improving the user’s experience both in the provision of the service requested and in future contracts. In all the processing carried out on our websites, we analyse the use and check the preferences and behaviour of users in order to show content in accordance with their preferences.

3.- WHAT USER DATA DOES U HOTELES USE?
U HOTELES may process the following user data, depending on the purpose of our services and the functionality carried out by the User:
3.1. When contacting us to make reservations at our hotels, both through the Website and the Call Centre.
 Identification data: name, surname, tax identification document (expiry date and nationality), date of birth, address and nationality.
 Contact details: e-mail address and telephone number.

 Location data: country of origin and province.
 Details of your application.
 In the case of registration via web browsing data: IP address and variables to maintain the browsing session through cookies.
 In the case of consultations with our Call Center recordings made by our staff.
3.2. When you contact us to manage your booking.

 Identification data: name, surname, tax identification document (expiry date and nationality), date of birth, address and nationality. Contact details: e-mail address and telephone number.
 Location data: country of origin and province. Details of your application. In the case of registration via web browsing data: IP address and variables to maintain the browsing session through cookies.

3.3. When you interact with us on social media.
 When participating in competitions on Facebook we process your information such as name, surname, country, email address. In this purpose the conditions of use are clearly expressed. In any other case of interaction with the user, with third party media, your personal data is not incorporated into our information systems.

3.4. When you request a quote for weddings. Identification data: name, surname, tax identification document (expiry date and nationality), date of birth, address and nationality. Contact details: e-mail address and telephone number. Location data: country of origin and province.
 In the case of a web-based registration, browsing data: IP address and variables to maintain the browsing session through cookies. Browsing data: IP address and variables to maintain the browsing session through cookies.

3.5. When you contact us to inform us of an incident or complaint.
 Identification data: name, surname, tax identification document, date of birth, address and nationality. Personal characteristics data: date of birth and gender. Contact details: e-mail address, telephone number. Transactions of goods and services in U HOTEL: Products and services purchased Information related to your claim. In the case of web browsing, browsing data: IP address and variables to maintain the browsing session through cookies.

3.6. When you interact with us as a professional travel agent in a hotel: Identification data: User name, Contact data: email, telephone, Role/position in the agency. Personal characteristics data date of birth and form of greeting. Transactions of goods and services in U HOTELS booked and contracted.

3.7. When you interact with us through our website, mobile devices,social networks or any of U hotel’s communication channels. Identification data: name, surname(s), tax identification document(expiry date and nationality), date of birth, address and nationality.

 Contact details: e-mail address and telephone number.
 Location data: Country of origin and province.
 In the case of registration via web browsing data: IP address and variables to maintain the browsing session through cookies. In the case of consultations with our Call Centre, the recordings made by our staff.In addition, in any information request form we process the basic information of your request: name and surname, email, telephone number, message and the department of U Hotel to which it is addressed.Some of the functionalities of the U Hotels App allow the geolocation of the device (Tablet, Smartphone, etc.) on which it is installed. The User may disable this option directly on the device itself, however, the deactivation of this option may prevent the use of some of the functionalities of the App.In the event that the User provides data of third parties, he/she declares that he/she has their consent and undertakes to transfer the information contained in this Privacy Statement to the interested party, the owner of said data, exempting U HOTEL from any liability in this regard.However, U HOTEL may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

4.- WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

4.1. When you contact us to make reservations at our hotels, both through the Website, mobile devices and the Call Centre, the consent you give us by accepting this declaration. It is in our legitimate interest to congratulate you on your anniversary in order to better meet your expectations and increase your level of satisfaction.4.2. When you contact us to manage your reservation, the consent you give us by accepting this statement.4.3. When you interact with us on social media, the consent you give on social media.4.4. When you request a wedding quote from us, the consent you give to us by agreeing to this statement. 4.5. When you contact us to report an incident or complaint, the consent you give to us by agreeing to this statement.
4.6. When you deal with us as a professional travel agent at U Hotels, the consent you give to us by agreeing to this statement.
4.7. When you interact with us through our website, mobile devices, social media or any of U Hotels’ communication channels, the consent you give to us by agreeing to this statement.

In general when browsing our websites and applications for legitimate interest we store and manage your IP address and the traffic made. The purpose of this treatment is focused on carrying out an analysis of your IP address.

5.- HOW LONG WE KEEP YOUR DATA FOR
In general, the personal data to which we have access will be processed for the time necessary to fulfil the purpose for which they were collected. After this, U Hotel will keep the personal data when they are no longer relevant for the purposes for which they were collected, duly blocked, to be made available to the competent Public Administrations, Judges and Courts or the Public Prosecutor’s Office during the period of limitation of the actions that may derive from the relationship maintained with the client and/or the periods of conservation provided for by law. U Hotel will proceed to the physical deletion of your data once these periods have elapsed.

6.- WHO WE SHARE YOUR PERSONAL DATA WITH
In general all the information gathered from our Web sites and Call Center is managed only by OPERATIVA TURISTICA ESPAÑA SL. , with fiscal and social address in Spain with the only purpose of being able to give you the services correctly.

7.- COOKIES
A cookie is a small piece of data (text files) that a Web site, when visited by a user, asks your browser to store on your device to remember information about you, such as language preference or login information. These cookies are set by us, and are called first-party cookies.By using these devices we allow the web server to remember

such as language preference or your login information. These cookies are set by us, and are called first-party cookies.
By using these devices, the web server is allowed to remember some data concerning the user, such as your preferences for viewing the pages on that server, name and password, products you are most interested in, etc.

Specifically, WEB www.hotelvillagoma.es and all of our websites classify
cookies into the following categories: Strictly necessary cookies
 Performance cookies
 Functional cookies Targeted cookies
COOKIES AFFECTED BY REGULATION AND EXEMPTED COOKIES

According to the EU directive, the cookies that require the user’s informed consent are analytics cookies and advertising and affiliation cookies, with the exception of technical cookies and those necessary for the operation of the website or the provision of services expressly requested by the user.
WHAT OPTIONS DO YOU HAVE ABOUT COOKIES?
Through our complete cookie policy you can find out the full details of the cookies we use on our website. Our website is scanned with our cookie scanning tool on a regular basis to keep the list as up to date as possible.
HOW DO I SET MY COOKIES?

You can disable each of the categories of cookies (except those strictly necessary) by accessing the cookie policy, where a link to the cookie configurator is provided.

8.- AGE OF MAJORITY AND LEGAL CAPACITY
By accepting this Privacy Statement, the User declares and guarantees that he/she is over 16 years of age and therefore has the necessary legal capacity to contract the Services offered on the Website in accordance with the conditions and terms of contract.

9.- HOW U HOTELS PROTECTS YOUR PERSONAL DATA

U Hotels shall treat the user’s data at all times in an absolutely confidential manner and shall keep the mandatory duty of secrecy with regard to the same, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organisational measures that guarantee the security of your data and prevent its alteration, loss, processing or unauthorised access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed, in accordance with the provisions of the applicable regulations risks to which they are exposed

10.- WHAT RIGHTS DO YOU HAVE OVER YOUR PERSONAL DATA?

You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access them. You may also request that your data be rectified when they are inaccurate or that incomplete data be completed, as well as request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected. In certain circumstances, you may request that we restrict the processing of your data. In this case, we will only process the data concerned for the formulation, exercise or defence of claims or for the protection of the rights of other persons. Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons which override your interests or rights and freedoms, or for the formulation, exercise or defence of claims. You may also, under certain conditions, request the portability of your data to be transferred to another data controller. You may also revoke the consent you have given for certain purposes (e.g. commercial communications), without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

To request and enforce your rights, you may contact us by email at info@operatur.es. In addition, in the event that you believe that we have not complied with this Privacy Statement, you may contact our Privacy Officer at Privacy Statement, we inform you that you may contact the U HOTELES Data Protection Data Protection Officer of U HOTELES by e-mail at info@operatur.es. We also inform you that you have the possibility of filing a complaint with the AEPD (Spanish Data Protection Agency).

11.- CHANGES TO OUR STATEMENT
Statement prepared in accordance with the General Data Protection Regulation GDPR 2016/679 and our information security policies and guidelines. We may change our Statement at any time, we encourage you to review it regularly. If the changes are significant, we will provide a prominent notice on our websites.